As well as making sure every day at Highgrove House is happy, fun and safe for our residents, there are many regulations to adhere to when running and working here. These are updated continually according to the latest guidelines and as care providers, we have to make sure that all appropriate staff are given the right training and skills to be able to deliver the highest standards of care for our residents. We also have to document this training so that we can ensure updates are given when needed and to show the Care Quality Commission at inspection time if necessary. It’s a painstaking but very important job that our Care Home Manager, Sue Lamb works on almost every day.
Types of training
There are two types of courses that staff take; mandatory training, such as Safe Handling of Medicines and Oral Hygiene, covers 17 different areas and all care staff have to attend, no matter how long they’ve worked in care or for us. Voluntary courses, such as the Alzheimer society’s Dementia Friends course and NVQ courses in care, are actively encouraged for all staff to train in everything that interests them and that can help them progress and improve as carers. We’re very proud that 95% of our staff have either NVQ or QCF qualifications ranging from Level 2 up to Level 5 (which is equivalent to a diploma). Two members of staff who are both in the early stages of their careers in care, Ashleigh Richardson and Charlie Jones, completed QCF L 2 in Care last month so well done to them.
We run in-house training courses and work with both local and distance -learning providers. Our Care Home Manager Sue is also a PTLLS qualified Trainer. We also attend training days run by professional bodies such as Registered Nursing Homes Association and West Sussex Partners in Care – who also do quarterly Managers Forums. Plus we work with community experts in the Living Well and Dementia teams. No wonder Sue is working on it almost every day!
If you’re visiting us, feel free to ask any of our staff about the latest training course they’ve done and if you’re looking at a care home as place for your loved one to be living then do ask them about their training too. It’s a serious subject and you need to make sure that the provider you choose has it covered in all areas.